# WhatsApp Message Delivery Troubleshooting - Quick Reference

## Your Current Issue

**Status**: Messages are **"accepted"** by WhatsApp API but **NOT DELIVERED** to recipients.

**From Your Logs**:
- ✅ Messages sent successfully (status: "accepted")
- ❌ No "delivered" status updates received
- ⚠️ Some messages failed: Error `131030` (Recipient not in allowed list)

---

## Root Causes Identified

### 1. 🔴 TEST ACCOUNT RESTRICTION (Primary Issue)

**Problem**: Your WhatsApp Business Account is in **TEST mode**.

**Impact**: 
- Can only send to phone numbers in the **allowed recipient list**
- Messages to numbers NOT in the list will fail with error `131030`

**Solution**:
1. Go to **Meta Business Manager** → **WhatsApp** → **Phone Numbers**
2. Click on your phone number (`926693250523699`)
3. Go to **"Phone number settings"** → **"Manage phone number"**
4. Scroll to **"Test phone numbers"** or **"Allowed recipient list"**
5. Add ALL recipient phone numbers:
   - `919784921431` (Admin)
   - `918949287154` (Waiter)
   - `917014875787` (Customer)
   - `918559961221` (Customer)
   - Any other numbers you're sending to
6. Format: `919784921431` (no + sign, no spaces)
7. Save changes

**Note**: Test accounts are limited. To send to unlimited numbers, upgrade to **Production account** (requires business verification).

---

### 2. 🔴 WEBHOOK NOT CONFIGURED (Secondary Issue)

**Problem**: Webhook is not receiving delivery status updates from Meta.

**Impact**: 
- You can't see if messages are actually delivered
- Status stays as "sent" instead of "delivered"

**Current Webhook URL**: `https://localhost/api/whatsapp/webhook` ❌ (This won't work!)

**Solution**:
1. **Get your public webhook URL**:
   - If using ngrok: `https://your-ngrok-url.ngrok.io/api/whatsapp/webhook`
   - If using production domain: `https://yourdomain.com/api/whatsapp/webhook`
   - Must be **HTTPS** and **publicly accessible**

2. **Configure in Meta Business Manager**:
   - Go to **Meta Business Manager** → **WhatsApp** → **Configuration** → **Webhooks**
   - Click **"Edit"** or **"Add webhook"**
   - **Webhook URL**: Enter your public URL
   - **Verify Token**: Enter your verify token (check database: `whatsapp_settings.verify_token`)
   - **Subscribe to**:
     - ✅ `messages` (incoming messages)
     - ✅ `message_status` (delivery status updates)
   - Click **"Verify and save"**

3. **Test Webhook**:
   ```bash
   # Check if webhook is receiving events
   tail -f storage/logs/laravel-$(date +%Y-%m-%d).log | grep "WhatsApp Webhook"
   ```

**Expected Logs** (when webhook works):
```
WhatsApp Webhook received
WhatsApp Message Status Update: status=delivered
WhatsApp Notification Log updated: status=delivered
```

---

## WhatsApp Business API Policies

### Test Account Restrictions:
- ✅ Can only send to numbers in allowed recipient list
- ✅ Limited to 1,000 messages per day
- ⚠️ May have delivery delays
- ⚠️ Cannot send to all numbers

### Production Account:
- ✅ No recipient list restriction
- ✅ Better delivery rates
- ✅ Higher messaging limits
- ⚠️ Requires business verification

### Message Status Flow:
1. **"accepted"** → Message accepted by API (queued)
2. **"sent"** → Message sent to WhatsApp servers
3. **"delivered"** → Message delivered to device ✅
4. **"read"** → Message read by recipient
5. **"failed"** → Message failed to deliver ❌

**Important**: "accepted" does NOT mean "delivered". It only means WhatsApp accepted your request.

---

## Quick Fix Checklist

- [ ] **Add phone numbers to allowed list** (Meta Business Manager → Phone Numbers → Test phone numbers)
- [ ] **Configure webhook** (Meta Business Manager → Configuration → Webhooks)
- [ ] **Verify webhook URL is publicly accessible** (HTTPS, not localhost)
- [ ] **Subscribe to message_status events** in webhook settings
- [ ] **Check account type** (Test vs Production)
- [ ] **Verify templates are approved** (Meta Business Manager → Message Templates)
- [ ] **Check account quality rating** (should be High > 4.5)

---

## Testing Steps

1. **Add a test number to allowed list**
2. **Send a test message**
3. **Check logs**:
   ```bash
   tail -f storage/logs/laravel-$(date +%Y-%m-%d).log | grep WhatsApp
   ```
4. **Wait 5-10 seconds**
5. **Check webhook logs** for "delivered" status
6. **If no webhook logs** → Webhook not configured properly

---

## Common Error Codes

| Code | Error | Solution |
|------|-------|----------|
| `131030` | Recipient not in allowed list | Add to test phone numbers list |
| `131026` | Template not found | Verify template name and approval |
| `131047` | Rate limit exceeded | Wait and retry |
| `131051` | Outside 24-hour window | Use approved template |
| `131048` | Quality rating too low | Improve messaging practices |

---

## Why Messages Are "Accepted" But Not Delivered

1. **Test Account Restriction**: Number not in allowed list
2. **Webhook Not Receiving Updates**: Can't track actual delivery
3. **Account Quality Issues**: Low rating causes delivery delays
4. **Template Not Approved**: Template must be approved before use
5. **24-Hour Window**: Outside window requires approved template
6. **User Blocked Number**: Recipient blocked your business number
7. **Phone Number Invalid**: Number not registered on WhatsApp

---

## Next Steps

1. **Immediate**: Add all phone numbers to allowed recipient list
2. **Immediate**: Configure webhook with public URL
3. **Short-term**: Monitor delivery status via webhook logs
4. **Long-term**: Consider upgrading to Production account for unlimited recipients

---

**For detailed policy information, see**: `WHATSAPP_DELIVERY_POLICY_GUIDE.md`

